What is the return policy?

30 days from delivery, and we pay it. Send it back and you get a full refund including the original shipping.

Do I pay for return shipping?

No. We email you a prepaid label. Paying for return postage on a product you did not want is a bad deal and we are not going to ask you to do it.

Can I exchange it for a different design?

Yes - free size exchanges, and design swaps within the window. Email support@modopad.com and we will sort it without a second charge.

What condition does it need to be in?

Used is fine. A desk mat that has been on a desk for a week is exactly what we expect back. What we cannot take is cut, burnt, or heavily stained.

What if it arrives faulty or wrong?

Photograph it and email us. Replaced or refunded in full, including postage, with nothing to send back.

How long does a refund take?

Refunds are issued within two business days of the mat arriving back with us, to the original payment method. Your bank usually takes a further three to five days to show it.